ProfTek Pty Ltd | ABN 30 654 816 083
Effective date: 2 September 2026
ProfTek Pty Ltd (ProfTek, we, us or our) respects the privacy of customers, prospective customers, supplier contacts, website visitors and other people we deal with.
This policy explains how we collect, hold, use and disclose personal information and how you may request access or correction or make a privacy complaint. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply, and otherwise in accordance with this policy and other applicable laws.
1. What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Business information is not necessarily personal information, but a person's name, business email, direct telephone number or role may be personal information when it identifies them.
2. Personal information we collect and hold
Depending on how you deal with us, we may collect and hold:
- your name, job title, employer and business contact details;
- delivery, billing and service-location details;
- enquiries, correspondence, call notes and records of our dealings with you;
- information about products, services, quotations, orders, warranties and support requests;
- application information, specifications, photographs, drawings and files you submit;
- payment and transaction information, credit applications and trade references;
- information needed to manage supplier, contractor or professional relationships;
- website information such as IP address, device and browser information, pages viewed, referring website and cookie or analytics identifiers; and
- any other information you choose to provide.
Our enquiry form currently collects your name, company, email address, telephone number, message, uploaded documents, the page title and page URL from which the enquiry was made, and your privacy consent.
Please do not send sensitive personal information, confidential third-party information or identity documents unless they are necessary and we have asked for them. If an uploaded drawing, photograph or document contains another person's information, you must be authorised to provide it.
3. How we collect personal information
We usually collect personal information directly from you when you:
- submit a website form or upload a document;
- contact us by email, telephone, post or in person;
- request a quotation, place an order or apply for credit;
- receive delivery, installation, training, warranty or support services;
- subscribe to or respond to a communication; or
- visit or interact with our website.
We may also collect information from your employer or colleagues, trade references, manufacturers, suppliers, freight providers, service partners, public registers and other publicly available sources.
If you provide information about another person, you should ensure that you are authorised to do so and, where appropriate, make them aware of this policy.
4. Why we collect, use and disclose personal information
We may collect, use and disclose personal information to:
- respond to enquiries and recommend suitable equipment, materials or services;
- prepare quotations, accept and fulfil orders and arrange delivery;
- communicate with customers, suppliers, manufacturers and service providers;
- assess credit, process payments, maintain accounts and recover amounts due;
- provide installation coordination, training, warranty assistance and technical support;
- manage demonstrations, evaluations, product safety notices, recalls and complaints;
- operate, secure, analyse and improve our website, systems, products and services;
- prevent fraud, misuse and security incidents;
- maintain business and legal records;
- comply with laws, court orders and regulatory requirements; and
- send relevant business communications where permitted by law.
If we cannot collect information reasonably required for these purposes, we may be unable to respond fully, assess an application, provide a quotation or supply the requested goods or services.
5. When we disclose personal information
We may disclose personal information where reasonably necessary to:
- manufacturers, suppliers and authorised service partners involved in an enquiry, order or support request;
- freight, courier, customs, installation and logistics providers;
- payment, banking, accounting, credit-reporting and debt-recovery providers;
- website hosting, email, cloud storage, customer-management, analytics, cybersecurity and other IT providers;
- insurers, auditors, lawyers and other professional advisers;
- a purchaser or adviser involved in a genuine proposed sale or restructure of our business, subject to appropriate confidentiality safeguards; and
- government bodies, regulators, courts, law-enforcement agencies or other parties where authorised or required by law.
We do not sell personal information.
6. Overseas disclosures
ProfTek works with international manufacturers, suppliers and service providers. Where necessary for an enquiry, quotation, order, delivery, warranty or support matter, we may disclose relevant contact, delivery, account, application or technical information to recipients outside Australia.
Recipients are currently likely to be located in:
- China;
- Germany;
- Italy;
- Malaysia;
- South Korea;
- Spain;
- Switzerland;
- the United Kingdom; and
- the United States.
The country involved in a particular order will often depend on the relevant manufacturer or service provider. We will identify another likely country at or before collection where practicable if it is not listed above.
We take reasonable steps required by applicable privacy law before disclosing personal information overseas. However, overseas recipients may be subject to different privacy laws, and in some circumstances an overseas recipient may not be accountable under the Australian Privacy Act in the same way as an Australian entity.
7. Website analytics, cookies and embedded services
Our website uses cookies and similar technologies for site operation, security, form functionality, performance and analytics.
The website currently uses Google services, including Google Analytics or Google Tag Manager, reCAPTCHA and an embedded Google Map. These services may receive information such as your IP address, device and browser details, website activity and cookie identifiers. Google may process this information outside Australia, including in the United States, under its own privacy terms.
You can restrict or delete cookies through your browser settings. Blocking some cookies may affect website or form functionality. You can also use Google's available browser tools or account settings to limit analytics or advertising data collection.
Our website may link to external websites. Their operators are responsible for their own privacy practices, and we recommend reviewing their privacy policies.
8. Direct marketing
We may send relevant product, service or business information where you have consented or where otherwise permitted by law. Electronic marketing will identify ProfTek and include a functional way to unsubscribe.
You may opt out at any time by using the unsubscribe facility in the message or contacting us at sales@prof-tek.com. We will action the request within a reasonable period, but may still send operational communications about current enquiries, orders, safety matters or accounts.
9. How we hold and protect personal information
We may hold personal information in email, website form records, cloud services, business systems, accounting records and paper files.
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures may include access controls, authentication, system updates, backups, staff procedures and oversight of service providers.
No internet transmission or storage method is completely secure. If we become aware of a data breach, we will investigate, contain and assess it and will notify affected people and the Office of the Australian Information Commissioner where required by the Notifiable Data Breaches scheme.
10. Retention and disposal
We retain personal information only for as long as reasonably needed for the purposes described in this policy and to meet contractual, tax, accounting, warranty, safety and other legal requirements.
When information is no longer required, we take reasonable steps to destroy it or de-identify it, unless an Australian law or court or tribunal order requires or permits us to retain it.
11. Accessing or correcting your information
You may ask to access personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected.
Contact us using the details below. We may ask for information needed to verify your identity and authority. There is no fee to make a request or to correct information. If the law permits us to charge the reasonable cost of giving access, we will explain the proposed charge before proceeding.
We aim to respond within 30 calendar days. If we refuse access or correction where the law permits us to do so, we will generally provide written reasons and explain available complaint options.
12. Privacy complaints
If you believe we have mishandled your personal information, please contact us in writing and include enough information for us to understand and investigate the issue.
We will acknowledge the complaint and aim to provide a substantive response within 30 calendar days. If you are not satisfied after giving us a reasonable opportunity to respond, you may complain to the Office of the Australian Information Commissioner:
- Website: oaic.gov.au
- Telephone: 1300 363 992
13. Automated decisions
ProfTek does not currently use personal information in a computer program to make, or substantially assist in making, decisions that could reasonably be expected to significantly affect an individual's rights or interests.
If this changes, we will update this policy to describe the kinds of personal information used and the kinds of decisions involved, in accordance with requirements commencing on 10 December 2026 where applicable.
14. Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version will be published on this page with its effective date. Material changes will not apply retrospectively in a way that reduces existing privacy rights.
15. Contact us
Privacy Officer
ProfTek Pty Ltd
ABN 30 654 816 083
41/51 Wentworth Avenue
Pagewood NSW 2035 Australia
Email: sales@prof-tek.com